
How do I find an order in square?
Go to your Square Online Overview page, and select Orders. Filter orders by status using the dropdown menu, or use the search option to locate a specific order. Sort by order or fulfillment date for even more targeted results. Select the order you want to work with.
How do I Manage my customers'orders in square online?
Whether you’re using Square Online or one of our eCommerce ordering partners, you can sell online and manage your customer orders directly from the Orders tab of your online Square Dashboard. For easy visibility, all new orders will be highlighted green.
How do I order tickets in the Square app?
To do so: From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow... Tap Settings > Checkout > Order Tickets > select your desired printer. Toggle Order Tickets on. Select either Enter Customer Number or Name or Auto-Assign Ticket ...
How do I manage curbside orders in the Square app?
Customers can place their order in-app (through Square Online or another partner integration) and track the status of their order. The seller will be notified once the customer has arrived so the order can be completed. To manage curbside orders from your Square Online Overview page: Head to the Orders tab of your Square Online Overview page.

How do I track my order on Square?
Go to Orders in your online Square Dashboard. Locate and select the New order to view the order details. You can also search by the customer contact information (name, phone number or email address) or order number. Select Mark as In Progress.
How do I get order notifications from Square?
How to Receive Square POS Order Alerts on Your Mobile DeviceDownload the Square POS App via SOCIAVORE.Download the Square POS App from Google Play Store (android) or Apple Store (iOS)Enable On-Screen Alerts for Sociavore Online Ordering.
How long does it take to receive Square Hardware?
Your Square hardware will arrive within 7-10 business days after checkout. You'll get a shipment confirmation email with a tracking number for your order. We'll also email you as soon as your order ships.
How long does Square reader take to ship?
You should receive your reader within 7-10 business days. You'll get a confirmation email when we've received your order, and when your reader is shipped. You can also view your orders from your online Square Dashboard.
How do I send a confirmation email from Square?
In your Square Online Overview page, go to Communications > Email & Text Alerts. Select Add Profile to begin creating a Sender Profile. Select Save when finished. This will trigger an email that'll be sent to the email address in your sender profile.
How do I get the Square notification on my Iphone?
Tap the three horizontal lines to open the navigation menu. Tap Notifications. You can then view notifications for: Account: Notifications relating to your Square account.
How long does it take for Square to update?
2-4 weeksUpdates are released approximately every 2-4 weeks. To ensure your business is not interrupted, please leave Square Register on at all times. Updates will be applied automatically overnight.
How long does a Square update take?
Updates involve a reboot of Square Terminal and about 10-15 minutes of downtime and are released approximately every 2 - 4 weeks. To ensure your Square Terminal can update overnight - just make sure it's powered on, but the display can be turned off.
Does Square offer free equipment?
No surprise fees Square has no long-term contracts or equipment fees.
Is Square up legit?
We're serious about security. We encrypt a transaction the moment it's received, and it's encrypted on our servers regardless of where it takes place—even on a public network. Square is PCI compliant and doesn't store credit card data on your mobile device after a payment is processed.
How do I accept a payment on Square reader?
Make sure your reader is connected to your device. From the Square app, add items to your current sale, and then tap Charge to prepare the reader for the payment. When you see one green light on the reader, it's ready to take your customer's payment.
Where is the alert icon on square dashboard?
Urgent notifications such as a frozen account are indicated by a red warning badge overlaying the Notifications icon on the navigation bar at the bottom of your screen. An urgent notification will appear larger in size under account notifications.
What is the square dashboard?
Square Dashboard provides quick insights and advanced sales reports. It's business intelligence software that comes free with your Square account. Keep your eyes on the bottom line. See all your transactions and transfers easily.
How do I confirm my square appointment?
Manage Square Appointments From Overview in your Appointments dashboard, you can see your pending and upcoming appointments as well as client messages at a glance. To confirm a pending appointment, click Decline or Accept. Your client will be notified of your response.
How to order partners on Square?
Head to your online Square Dashboard > Orders > Order Partners.
How to manage curbside orders on Square?
To manage curbside orders from your Square Online Overview page: Head to the Orders tab of your Square Online Overview page. You’ll see a list of your orders. You can use the filters to view Active, Completed, or All Orders. Once you’re ready, click on an order to take action.
How to edit multiple orders on Square?
To do so: Head to the Orders tab of your Square Online Overview page. Click Edit Orders and select each order that you would like to edit.
How to mark an order as in progress?
Tap an order to bring up the details page and click Mark as In Progress. The order status will update to In Progress.
Why do you delay pickup on Square?
During busy shifts with more orders coming in than expected, you may want to delay the pickup time so that the delivery person or customer knows they can pick up their order at a later time. Delay orders as soon as you know you can’t make the expected time to avoid waiting customers or couriers. Order delays are accepted per service and integration type, so check with your integration that you can delay your orders if needed. These edits can be made on your online Square Dashboard.
How does Square Terminal work?
Through Square Terminal you are able to manage your orders directly from your hand-held device. You can view and filter your orders by status or type, update order progress, and have your orders printed from the Square Terminal’s built in printer.
Can you print UPS labels from Square?
With Square’s UPS integration, you can purchase and print shipping labels directly from the Square POS app. You can connect an existing UPS account or create a new one, but you’ll need to set up UPS from your online Square Dashboard before creating labels in the POS app.
How to mark an order as shipped on Square?
To mark an order as shipped: Go to your Square Online Overview page, and select Orders. Select the order you want to mark as shipped. Select Mark As Shipped. Choose a shipping carrier, or Add New if you haven’t added one yet. Enter a tracking number (optional). Select Mark as Shipped when done.
How to refund an order on Square?
To refund an order without canceling: Go to your Square Online Overview page, and select Orders. Select the order you want to refund without cancelling. Select Cancel Items. Set quantities to 0 for any items you’re not canceling, or change the quantity as appropriate.
How to cancel a Square order?
To cancel items: Go to your Square Online Overview page, and select Orders. Select the order you want to cancel. Select Cancel Items. Select to refund some, or all, of the purchase price, and choose to notify the customer by email.
Can you change the status of an order on Square?
The actions you can take vary by item type and order status. To start:
What is the Buy Now option?
The Buy now option allows customers to skip the cart and and go straight to checkout with a single item.
Can you toggle online ordering on or off?
You can toggle online ordering on or off. When toggled off, items will still be on your site but not available for purchase.
Can you choose a different fulfillment method when shopping?
Customers can always choose a different available fulfillment method when shopping, but the option set as the default option is pre-selected during a customer's shopping experience. Checkout options: The settings here affect item pages and the checkout experience on your website.
How to process an order on Square?
To process a pickup order: Open the Square Point of Sale app. Add items to the current sale. Tap Schedule for pickup on the right side. Add the customer to the sale. Select an order type (In-store or Curbside pickup). Tap Next.
What is the fulfillment state of an order?
Each order falls into one of the following fulfillment states: Active: All orders that need to be accepted, or orders in progress (i.e. not completed). New: All orders awaiting action. If auto-printing is enabled, new orders will print as they come in. In Progress: Orders being prepared.
How to adjust a check after reopening?
Once a check is reopened, the total amount charged can be adjusted by adding items or a custom amount to the check. To process the payment again, tap Pay and select the saved payment method. If Collect Tips is enabled, the tip can be adjusted after reprocessing the payment. Note: Readjusting the tip is only available when the Customer Signs on Printed Receipt setting is enabled.
What is a name and note on a check?
Names & Notes: Allows you to update the check name or add notes directly to a check. Notes are only printed on kitchen tickets, not on customer bills or receipts. Dining Options: Allows you to assign a dining option to your check.
How to edit a check in a server?
To edit an entire check, tap Actions in the bottom navigation bar. From the bar or item box, you’ll be able to access all of the following actions: Move Check: Allows you to move a check to a different check, new or existing. Assign Check: Allows you to transfer ownership of the check to a different server.
What is a comp check?
Comp Check: Allows you to comp individual items or the entire check. Void Check: Allows you to void individual items or the entire check. Split Check: Allows you to split off items into separate checks. This is different than splitting a payment at the end of service.
How to access check management system?
To access your check management system, you’ll need to first open a current check. Depending on whether you want to take action on the entire check or an individual item, you’ll see different options in your actions menu.
What to do if playback doesn't begin?
If playback doesn't begin shortly, try restarting your device.
When you save service settings, are you ready to reopen a check?
Once you save your service settings, you’re ready to reopen a check.
How to reprint a ticket on Square?
Tap Reprint Ticket. To reprint from your transactions: From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register. Tap Transactions. Locate the order you’d like to reprint > tap Reprint Ticket.
What does an order ticket show?
Note: An order ticket will show all the details of an order (e.g. a salad item will list that it includes extra squash, extra tomato, extra dressing, and no spinach). An order ticket stub will simply show that 1 salad is being ordered (with no details about what's included in the salad).
What does "Toggle on Single Item Per Ticket" mean?
Toggle on Single Item Per Ticket on if you want to print a single item per ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfill orders.
How to turn on order tickets on iPhone?
To turn on order tickets and order ticket stubs on iOS devices: From the navigation panel, navigate to Settings > Hardware > Printers. Set up your Printer by setting up the printer name. Under Use this printer for, tap on Online order tickets.
Does Square Terminal support single item printing?
Note: Android, Square Terminal and Register do not currently support single item per ticket printing at this time.
Can you print a single item per order ticket?
With the Square Point of Sale app on your iOS device, you can assign item categories to different printer stations, and print a single item per order ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfill orders.
What happens if you run a test order?
Test orders deplete stock for the purchased items. If your store isn’t live, all orders will be test orders. Test orders are assigned order numbers, which can't be deleted. There's no way to reset your order number to zero after you run test orders.
How to test a gift card?
To test the purchase and use of a gift card, enable test mode using the steps in Option 2. Then purchase a gift card and proceed to checkout as a customer would . For more help, visit How customers use gift cards. After purchasing the gift card, you can use the gift card code to purchase any item from your store.
Is there a fee for Squarespace Commerce?
Note: Depending on your billing plan, you may be charged a non-refundable Squarespace Commerce transaction fee when placing then refunding a real order. There are no Squarespace Commerce transaction fees in test mode.
Is there an extra charge for Squarespace?
There’s no extra charge for test orders, but note the following before placing a real order and refunding yourself: Testing PayPal - You’ll receive a full refund for the order items and the Squarespace Commerce transaction fee. You’ll receive a partial refund from PayPal.
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