How do I return unworn shoes to Ecco?
Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. See our return policy for more information.
What is the Ecco return policy for socks?
All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. Return on socks are only accepted if the socks are unworn and the packaged is unopened. ECCO MAY REFUSE TO ACCEPT RETURNS THAT WERE PURCHASED IN VIOLATION OF ECCO POLICIES, INCLUDING ECCO'S NO RESALE POLICY.
How do I Return my Ecco order?
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request.
What does Ecco look for in a shoe inspection?
Separation of soles or sole components due to being caught, hooked, snagged or cut. Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation. Poor fit. ECCO reserves the right to inspect any shoe for determination for warranty coverage.
How do I return Ecco?
Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. See our return policy for more information.
What is Ecco shoe return policy?
Returns should be shipped within 60 days of the original shipment with the receipt from your us.ecco.com purchase. We can only issue credit to the credit card, debit card or PayPal account used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you.
How do I return my online purchase?
Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
How do I return a product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
How do I contact Ecco shoe company?
Ecco Shoes UK102 Kensington High Street. London W8 4SG United Kingdom. Kensington.+44 20 7938 2583.
Does Easy Spirit do free returns?
Easy Spirit is happy to offer quick and easy returns for customers of easyspirit.com for any reason within 21 days of your actual delivery date (as confirmed by UPS.com) for eligible items.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Are return labels free?
Return labels cost nothing unless they're used Besides wasting paper, including return labels in your packages costs nothing if your customers never use them.
Do I have to pay postage to return goods bought online?
The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
Do retail stores have to accept returns?
Customer Returns and Refunds Under Federal Law While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
How do I offer free returns?
Here are some ideas of how you can segment your return policy to offer free returns for select products and situations:Offer free return shipping for only full price items.Offer free return shipping during the holiday season.List items as Final Sale.Offer different return shipping depending on item category.
How do I print a return label?
Here's how:Select the History Tab.Select the order you want to prepare a Return Shipping Label for.The Order Details panel will open. Click Return Label. The Return Label window will open. Select Print-at Home Label, either USPS Return Label,
Can I return my order at an ECCO Store?
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unwo...
How can I return my order?
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charge...
Can I exchange the item I ordered for another item?
We are sorry, but we do not offer exchanges. Our product availability changes daily and we cannot guarantee the availability of the exchange item i...
Can I return my order at an ECCO Store?
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unwo...
How can I return my order?
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charge...
Can I exchange the item I ordered for another item?
We are sorry, but we do not offer exchanges. Our product availability changes daily and we cannot guarantee the availability of the exchange item i...
How to return a shoe to ECCO?
Step 2: Place the return form inside the box with the item. Step 3: Send this form with the items you wish to return. Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoe box) Step 5: Deliver the package to the closest Post office. To the ECCO store:
How to return a check to a bank?
Step 1: Complete the return form by marking the appropriate box with the reason for your return. If you don’t have the return form, please proceed to step 4. The return form is not mandatory for the return to be processed. Step 2: Place the return form inside the box with the item.
How long does it take to return a withdrawn contract?
You should also return the goods acquired by the withdrawn contract within 14 days counted from the date of the withdrawal. We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal.
How long does it take for ECCO shoes to be returned?
All ECCO warranty decisions are final. Allow 5 to 6 weeks for the warranty inspection process.
What happens if you get defective shoes from ECCO?
After inspection, if the shoes are deemed defective, they become the property of ECCO and you will receive a credit voucher. A credit voucher may not be combined with any other discounts or promotions. If it is determined that the shoes are not covered under the Limited Warranty, your shoes will be returned to you.
What is material failure?
Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation. Any alterations such as heel taps or resoling. Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents.
Can ECCO inspect shoes?
Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation. ECCO reserves the right to inspect any shoe for determination for warranty coverage. After inspection, if the shoes are deemed defective, they become the property of ECCO and you will receive a credit voucher.